HELP

FAQs 

HOW DO I GET IN TOUCH? 

If you have any questions which we haven’t answered below please say hello at: customercare@todivefor.com 

HOW DO I PLACE AN ORDER?

Use SWIM, DIVE, LIMITED EDITION, BIKINI BAG, SALE to browse our products. Select your item, colour & size and click ADD TO CART. To review your shopping bag or remove items click the CART link at the top of the page. Click PROCEED TO CHECKOUT to complete your order. You will receive an email notification once your order is complete.

Once the item(s) has been shipped you will receive an email informing you of the dispatch.   

If you require any assistance please get in touch. 

WHAT DOES 'PRE-ORDER' MEAN? 

Pre-order means that the item is not available to ship immediately but it can be ordered in advance. Please Note: with Pre-Orders, you will be charged 100% of the item value when you place the order. Our customer service team will keep you updated with your expected delivery date.

WHAT DO I DO IF AN ITEM IS OUT OF STOCK?

If an item you’d like to purchase is out-of-stock please contact us and we can tell you when we will have more stock available.

I'D LIKE AN ITEM IN A PRINT NOT SHOWN ON THE WEBSITE. CAN YOU HELP?

If you'd like a piece in a print not shown on our website please contact us and we will do our very best to meet your requirements. 

I’VE FORGOTTEN MY PASSWORD, WHAT SHOULD I DO?

To re-set your password please follow the FORGOTTEN PASSWORD link on the SIGN IN page. 

IS MY PERSONAL INFORMATION KEPT PRIVATE?

We take your privacy seriously. All information you share with us is private and confidential. We do not share, lease or sell your personal information to any third parties. For further details please read the ToDiveFor Terms & Conditions.

HOW CAN I PAY FOR MY ORDER?

We accept Visa, MasterCard, Visa Debit, Visa Electron, Maestro, JCB, Paypal & Apple Pay. Payment will show on card statement as ToDiveFor Ltd. 

IS IT SAFE TO USE MY CREDIT CARD ONLINE AT TODIVEFOR.COM?

All information you share with us is kept private and all credit/debit card transactions are processed through a secure checkout system provided by Shopify Payments. Shopify is a secure online payment gateway which encrypts card details in a secure host environment. We do no store your credit/debit card details, only your billing and delivery address for future orders. We use Secure Socket Layer (SSL) technology to ensure you shopping experience is safe, simple and secure.  

CAN I CHOOSE THE CURRENCY I PAY IN?

Unfortunately at this time we only offer payment in British Pound Sterling (£). Your card provider will apply the exchange rate when your card is charged. 

WHAT ABOUT INTERNATIONAL CUSTOMS & DUTY? 

Orders delivered to an EU address pay UK VAT (20%) which is already included in the product price. There are no other applicable taxes or duties.

Orders delivered to international addresses (outside of the EU) are shipped on a Delivery Duty Unpaid (DDU) basis. Product prices displayed are exclusive of all taxes and duties and you are liable for all import duties, customs and local sales taxes levied by the country. You will be required to make payment to release your order from customs. 

WHAT ARE THE DELIVERY OPTIONS?

Please see DELIVERY for shipping information 

HOW DOES MY ORDER COME PACKAGED?

Your order will be wrapped in tissue paper & placed in a recyclable mail bag.

HOW CAN I TRACK MY ORDER?

Once you have placed your order you will receive an email with details to track your parcel. If you have registered, you can also track your parcel via MY ACCOUNT.

CAN I AMEND MY ORDER AFTER I’VE PLACED IT? 

We are pretty speedy packers but get in touch and we will see what we can do. 

DO I NEED TO SIGN FOR MY PARCEL?

To ensure your parcel arrives safely all deliveries require a signature upon arrival. Please ensure you are available at the delivery address to accept your order. If you are not available to sign for your parcel the courier will leave a card with instructions for re-delivery.

HOW DO I RETURN AN ITEM FOR EXCHANGE OR REFUND?

Please see RETURNS for information regarding returning or exchanging an item.

I RECEIVED THE WRONG ORDER, WHAT DO I DO? 

We do our best to ensure you receive the correct items, but sometimes mistakes do happen. If the order you received is incorrect please contact us, we will send a replacement as soon as possible and give you details about how to return the wrong item. 

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Did we miss something? Send us an email & we'll get right back to you.